Your contact center agents are the linchpin of your customer experience. The people you recruit for these roles have a direct impact on your organization’s brand, revenue, and customer loyalty. Recruiting for contact centers is uniquely challenging.
In this eBook, you’ll learn:
- Critical metrics and benchmarks for contact center recruiting
- The skills needed in a successful representative, and how to screen for them
- How recruiting teams can reduce contact center attrition and prove their ROI
- How one organization overhauled their recruiting to hire successful agents in 5 days, rather than 6 weeks